PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE SPEE'V'DEE PLATFORM. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.

1. DEFINITIONS AND INTERPRETATION

1.1. "App" means the Spee'V'Dee mobile application, website, and all related services operated by Nighteengale Group Ltd. ("Company," "we," "us," or "our").

1.2. "User" means any person who accesses or uses the App, including Senders, Couriers, and Visitors.

1.3. "Sender" means a User who posts a delivery request on the App.

1.4. "Courier" means a User who accepts and fulfills delivery requests, including but not limited to flight attendants, drivers, cyclists, walkers, students, commuters, and other individuals.

1.5. "Delivery" means the transportation of a Package from the Sender-designated pickup location to the Sender-designated delivery location.

1.6. "Package" means any item or collection of items submitted for Delivery through the App.

2. NATURE OF THE PLATFORM

2.1. Spee'V'Dee is an app that connects Senders with Couriers. We are NOT a delivery company, courier service, logistics provider, freight forwarder, postal service, or common carrier. We do not take possession, custody, or control of any Package at any time.

2.2. The Company acts solely as an intermediary facilitating connections between independent parties. All Deliveries are carried out by independent Couriers who are not employees, agents, contractors, or representatives of the Company.

2.3. The Company does not guarantee, warrant, or endorse the quality, safety, legality, or timeliness of any Delivery. All representations regarding delivery times (e.g., "Within 12hrs," "Within 24hrs") are estimates only and do not constitute guarantees.

3. USER RESPONSIBILITIES AND REPRESENTATIONS

3.1. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR:

• The legality, content, condition, and value of any Package you send or transport;
• Ensuring that your Package does not contain any prohibited, illegal, hazardous, dangerous, perishable (unless disclosed), controlled, or restricted items under applicable local, state, national, or international law;
• Accurate description and declaration of Package contents;
• Proper packaging and securing of items to withstand reasonable handling during transit;
• Compliance with all applicable customs, import/export, and border regulations for international Deliveries;
• Obtaining any required permits, licenses, or documentation for the items being shipped;
• Your own conduct and interactions with other Users on the App.

3.2. Couriers represent and warrant that they will: (a) comply with all applicable laws during transit; (b) exercise reasonable care in handling Packages; (c) not open, inspect internal contents beyond surface-level verification, tamper with, or misappropriate any Package; (d) deliver Packages to the designated recipient; (e) maintain valid identification and pass all verification requirements.

4. PROHIBITED ITEMS AND CONDUCT

4.1. The following items are strictly prohibited from being sent through the App: illegal drugs or controlled substances; weapons, firearms, ammunition, or explosives; counterfeit goods; human remains or organs; live animals (unless expressly permitted); stolen property; items that violate intellectual property rights; hazardous materials (flammable, corrosive, radioactive, biohazardous); currency or negotiable instruments exceeding applicable legal thresholds; any item prohibited by applicable law.

4.2. Any User found to be sending or transporting prohibited items will be immediately and permanently banned from the App, and the Company reserves the right to report such activity to relevant law enforcement authorities.

5. INSURANCE AND RISK ALLOCATION

5.1. INSURANCE IS OPTIONAL AND NOT INCLUDED IN THE BASE SUBSCRIPTION. Users may purchase optional insurance coverage through our third-party insurance partner (AMEX/Allianz) at an additional cost.

5.2. WITHOUT OPTIONAL INSURANCE, THE COMPANY BEARS NO LIABILITY WHATSOEVER for loss, theft, damage, deterioration, delay, misdelivery, or non-delivery of any Package, regardless of cause.

5.3. If optional insurance is purchased, coverage is subject to the terms and conditions of the insurance policy issued by the third-party insurer. The Company is not the insurer and does not administer, adjust, or pay claims. All claims must be filed directly with the insurance provider.

5.4. Users acknowledge that they assume all risk associated with using the App, including but not limited to the risk of Package loss, damage, or delay. Users are encouraged to obtain their own independent insurance coverage for high-value items.

6. LIMITATION OF LIABILITY

6.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with: (a) your use or inability to use the App; (b) any Delivery facilitated through the App; (c) any conduct or content of any third party on the App; (d) unauthorized access to or alteration of your transmissions or data.

6.2. THE COMPANY'S TOTAL AGGREGATE LIABILITY for all claims arising out of or relating to these Terms or the use of the App shall not exceed the greater of: (a) the total amount of subscription fees paid by you to the Company in the twelve (12) months preceding the claim; or (b) One Hundred United States Dollars (USD $100.00).

6.3. The foregoing limitation of liability shall apply regardless of the legal theory upon which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, and even if the Company has been advised of the possibility of such damages.

7. INDEMNIFICATION

7.1. You agree to indemnify, defend, and hold harmless the Company, its parent company (Nighteengale Group Ltd.), and their respective directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to: (a) your use of the App; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your Package contents; (e) any dispute between you and another User; (f) your negligence or willful misconduct.

8. DISPUTE RESOLUTION AND ARBITRATION

8.1. MANDATORY ARBITRATION: Any dispute, claim, or controversy arising out of or relating to these Terms or the App shall be resolved through binding arbitration administered by the International Chamber of Commerce (ICC) under its Rules of Arbitration, or by a mutually agreed-upon arbitration body in the jurisdiction of the Company's incorporation.

8.2. CLASS ACTION WAIVER: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

8.3. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Nighteengale Group Ltd. is incorporated, without regard to its conflict of law provisions.

9. INTELLECTUAL PROPERTY

9.1. All content, features, and functionality of the App, including but not limited to the Spee'V'Dee name, logo, design, text, graphics, and software, are the exclusive property of Nighteengale Group Ltd. and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

10. SUBSCRIPTION AND PAYMENT

10.1. Access to the App requires a monthly subscription fee equivalent to One United States Dollar (USD $1.00), converted to local currency at prevailing exchange rates.

10.2. Subscription fees are non-refundable except as required by applicable law.

10.3. The Company reserves the right to modify subscription pricing with thirty (30) days' prior notice to Users.

11. TERMINATION

11.1. The Company may suspend or terminate your account at any time, with or without cause, with or without notice, for any reason including but not limited to violation of these Terms.

11.2. Upon termination, your right to use the App ceases immediately. Sections 5, 6, 7, 8, and 9 shall survive termination.

12. MODIFICATIONS TO TERMS

12.1. The Company reserves the right to modify these Terms at any time. Material changes will be notified via the App or email. Continued use after changes constitutes acceptance.

13. SEVERABILITY

13.1. If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

14. ENTIRE AGREEMENT

14.1. These Terms, together with the Privacy Policy and any other legal notices published by the Company on the App, constitute the entire agreement between you and the Company regarding the use of the App.