Nighteengale Group Ltd. ("Company," "we," "us," or "our") operates the Spee'V'Dee app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. INFORMATION WE COLLECT

1.1. Personal Information: Name, email address, phone number, government-issued identification (for Courier verification), facial recognition data (biometric data for identity verification), physical address, date of birth.

1.2. Financial Information: Payment card details, bank account information (processed and stored by our PCI-DSS compliant payment processors — Stripe, PayPal, Payoneer). We do not store your full payment card numbers on our servers.

1.3. Location Data: Real-time GPS location data (when actively using the App for a Delivery), IP-based geolocation (for country detection and currency conversion).

1.4. Device and Usage Data: Device type, operating system, browser type, app version, pages viewed, features used, time spent on the App, crash reports.

1.5. Delivery Data: Package descriptions, pickup and delivery addresses, delivery timestamps, package photos, delivery confirmations, ratings and reviews.

1.6. Communications Data: In-app chat messages between Senders and Couriers, customer support interactions.

2. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

• To provide, operate, and maintain the App;
• To verify User identity and prevent fraud;
• To facilitate Deliveries and process payments;
• To enable real-time tracking and communication between Users;
• To enforce our Terms of Service and protect legal rights;
• To comply with legal obligations, court orders, and law enforcement requests;
• To send transactional notifications (delivery updates, payment confirmations);
• To improve the App through analytics and usage patterns;
• To provide customer support;
• To detect and prevent illegal activity.

3. BIOMETRIC DATA

3.1. We collect facial recognition data solely for the purpose of identity verification during Courier registration and at delivery checkpoints. This data is processed using industry-standard encryption and is retained only for the duration of your account plus thirty (30) days after account termination.

3.2. By using the App as a Courier, you expressly consent to the collection and processing of your biometric data for identity verification purposes.

4. DATA SHARING AND DISCLOSURE

We may share your information with:

• Other Users: Limited profile information shared between Senders and Couriers for the purpose of completing Deliveries (name, rating, location during active delivery);
• Service Providers: Payment processors (Stripe, PayPal), cloud hosting (AWS/Google Cloud), identity verification (ID.me/Onfido), insurance partners (AMEX/Allianz), email services;
• Law Enforcement: When required by law, subpoena, court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others;
• Business Transfers: In connection with a merger, acquisition, or sale of assets;
• With Your Consent: For any other purpose with your explicit consent.

We do NOT sell your personal information to third parties for marketing purposes.

5. DATA SECURITY

5.1. We implement industry-standard security measures including: AES-256 encryption for data at rest, TLS 1.3 for data in transit, role-based access controls, regular security audits, and multi-factor authentication for administrative access.

5.2. Despite our efforts, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

6. DATA RETENTION

6.1. We retain personal data for as long as your account is active or as needed to provide services. After account termination, we retain data for a period necessary to comply with legal obligations, resolve disputes, and enforce agreements (typically 5 years for financial records, 3 years for general data).

7. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data;
• Rectification: Request correction of inaccurate data;
• Erasure: Request deletion of your data ("right to be forgotten"), subject to legal retention requirements;
• Portability: Request your data in a structured, machine-readable format;
• Restriction: Request restriction of processing under certain circumstances;
• Objection: Object to processing based on legitimate interests;
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at privacy@speedyvariety.com.

8. INTERNATIONAL DATA TRANSFERS

8.1. As a global app operating in 195 countries, your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.

9. GDPR COMPLIANCE (EEA/UK USERS)

9.1. For users in the European Economic Area and United Kingdom, our legal bases for processing are: (a) Contract performance — to provide App services; (b) Legitimate interests — to improve services and prevent fraud; (c) Legal obligation — to comply with applicable laws; (d) Consent — for biometric data and marketing communications.

9.2. Our Data Protection Officer can be contacted at dpo@speedyvariety.com.

10. CCPA COMPLIANCE (CALIFORNIA USERS)

10.1. California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

11. CHILDREN'S PRIVACY

11.1. The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data immediately.

12. COOKIES AND TRACKING

12.1. We use essential cookies for App functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings (e.g., language, country). You can manage cookie preferences through your browser settings.

13. CHANGES TO THIS POLICY

13.1. We may update this Privacy Policy from time to time. We will notify you of material changes via the App or email. Your continued use of the App after changes constitutes acceptance.

14. CONTACT US

For privacy-related inquiries:

Nighteengale Group Ltd.
Email: privacy@speedyvariety.com
DPO: dpo@speedyvariety.com